I'm sure you all remember my customer service problem with R's new Pottery Barn desk. Well, they have won me back as a customer. While I am still befuddled as to why I was sent a defective/wrong color piece of furniture in the first place, they have promptly shipped me a new white Thomas desk and hutch instead (plus a gift certificate for all the headaches). My parents (best grandparents in the world!) put it together while the kids and I were away last week and my mom even set it up "ready to go" for R. with her books, photos, and knick-knacks. She was sooooo happy to walk into her room and see her new "big girl" desk. What do you think of how it turned out???
I am curious about if they knew about your blog in how they handled the transaction....it seems like quite a turnaround from their previous reply and certainly your influence if known as the blogster may carry some weight. Congrats on the result.
ReplyDeleteI am pretty sure they know about the blog. But I would hope they would extend this customer service to others in this situation as well.
ReplyDeleteIt's gorgeous. It looks like she has a very classy, yet kid-friendly room. I love it !
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